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Maintenance Maintenance Notice:

NeoGenomics Schedule for Nov 26th Thanksgiving Day Holiday

Logistics: FedEx is closed for the Thanksgiving Day holiday (no pick-ups or deliveries). Any specimens shipped from client locations on Wednesday, November 25th will have an expected delivery day of Friday, November 27th. Specimens shipped on Friday, November 27th will have an expected delivery at NeoGenomics on Saturday, November 28th.

Regularly scheduled daily pick-ups will not occur on Thanksgiving Day, November 26th, however we are available to pick up anything that is called-in to our Customer Care Team at 866-776-5907 and follow the prompts.

Operations: NeoGenomics operations will continue to process samples on Friday November 27th in an effort to deliver the promise of speed, quality, and expertise to our clients and their patients.

Customer Care and Helpdesk: Representatives will be available to take your call and assist as needed on Thursday, November 26th. Please call 866-776-5907 and follow the prompts.

Billing: Please call 866-776-5907 and follow the prompts to leave a message. Your call will be returned on Friday, November 27th.

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