NeoGenomics Schedule for July 4th Holiday
Logistics: FedEx is closed on Saturday, July 4th (no pick-ups or deliveries). Any specimens shipped from client locations on Friday July 3rd will not arrive to NeoGenomics until Monday July 6th.
Regularly scheduled daily pick-ups will occur on Friday July 3rd and Saturday July 4th, however we recommend that any requests for specimen pick-up be called into our Customer Care Team (866-776-5907). If you will be closed on Friday July 3rd or Saturday July 4th, please let us know and we will cancel the courier stop at your location for any day that you are closed.
Operations: NeoGenomics operations will continue to process samples on Friday, July 3rd and Saturday, July 4th in an effort to deliver the promise of speed, quality, and expertise to our clients and their patients.
Customer Care and Helpdesk: Representatives will be available to take your call and assist as needed on Friday, July 3rd and Saturday July 4th. Please call 866-776-5907 and select option 1.
Billing: On Friday, July 3rd and Saturday, July 4th please call 866-776-5907, and select option 2, to leave a message. Your call will be returned on Monday July 6th.
Wishing you a great 4th of July Holiday Weekend!!