Customer Support will operate business as usual on Wednesday, November 25, with after-hours/on-call support available on Thursday, November 26.
Please note that FedEx will not deliver on Thursday, November 26. As a result, any specimens shipped via standard FedEx service on Wednesday will not be delivered until Friday, November 27.
To avoid delays for blood, bone marrow, and fresh tissue specimens, we strongly encourage customers with daily FedEx pickups to contact Client Services on Wednesday if they plan to ship these critical samples. Our team will coordinate alternative logistics to ensure timely receipt.
Priority logistics support will be provided for blood, bone marrow, and fresh tissue specimens collected on Wednesday to help prevent delays in testing and patient care.