NeoGenomics News

NeoLINK Downtime – Wednesday, 04/29/2026 - 11:00 PM ET (8:00 PM PT)

NeoLINK will be undergoing maintenance on Wednesday, 04/29/2026 at 11:00 PM EST (8:00 PM PST) with an estimated downtime of less than 15 minutes.

Please get in touch with Client Services at 866.776.5907, option 3 with any questions.

Thank you,

NeoGenomics Laboratories – Digital Technology Solutions (DTS)

NeoNEWS 4/29/2026

April 29, 2026

Updated FISH Signal Guide Now Available

We are pleased to announce the release of an updated FISH Signal Guide. This refreshed version has been updated to ensure greater consistency and confidence when interpreting FISH results. We encourage you to review the updated guide and incorporate it into your interpretive workflow as appropriate. You can access the Guide by logging into our online ordering platform, NeoLINK, or reaching out to your Sales Representative or our dedicated Client Services team at Client.Services@NeoGenomics.com or 866.776.5907, option 3

AML Express™ Testing Operations Moving to Ramsey, NJ Location

To better serve you and your patients, we’re excited to announce that we are transitioning our testing operations for AML Express™ from our lab in Houston, TX, to our Ramsey, NJ, location. Starting June 15, 2026, all AML Express test orders will be processed at our Ramsey Lab. All samples received at other Neo locations will be re-routed to the Ramsey location:

535 E. Crescent Ave
Ramsey, NJ 07446

Please update your shipping and logistics records before the June 15 switchover date. Your account team, turnaround times, and service quality remain exactly the same. This move reflects our ongoing commitment to delivering the fast, accurate results you depend on. Have questions? Reach out to us at Client.Services@NeoGenomics.com or 866.776.5907, option 3.

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